Budget Car Rental

We were extremely satisfied with the service over all. we reserved a standard SUV and were given new tacoma off road. Raul was extremely accommodating and helped us extend our rental not once but twice. On top of that he gave us a great deal when we wanted to extend until the end of the day. The location was only about a 15 minute walk from the pier! 10/10 would book here again.

Google needs to offer the option of a 0-star rating, because this experience certainly warrants it. If you're considering renting a car here, do yourself a favor and head down the street to Midway Car Rental instead. I've had several disappointing experiences at this location, but I've kept returning due to its convenient proximity. Raul, who I assume is the owner, is hands down one of the most unpleasant individuals I’ve encountered. I honestly wonder what could have happened to make him this way. He seems to believe he's doing customers a favor by renting them a vehicle, but I’m not sure he realizes that it’s actually the customers who sustain his business. As the owner, Raul should set the standard for respect and professionalism, not the other way around. His behavior is completely u

I rd tad a car from LAX airport for 7 days. I got an old damaged car when paying over $600 for the length of my stay . Following day , the hood got lose while drink and the brake was really scary as well, I called for replacement, the car got towed without sending me a replacement. So I had to walk to the nearest branch in Santa Minica , after arriving their rep locked me out and didn’t let me ask even foe a car. It is really waste of my vacation for the entire day and losing my time for replacement. Now I had to get Uber to the original branch at LAX to get another car. Ridiculous. I won’t get a car from this company at all, for a worn and damaged car ,

They have been our family rent a car place for years. The 11th Street office is very quick, nice cars and the staff is always accommodating and kind. They always have the car we want, or upgrade us for the same price.

Booked a car. Got there to pick it up. Asked for a child's seat. 1h of waiting alter. I get told they a have no child car seat in all of their locations. Has to cancel and will switch compagny. Waste of time.