Budget Car Rental

Tasha and DJ hit it out of the park each time that I visit. I have a lot of doctor's appointments due to my back ailments. Tasha always caters to me when I visit to pick up or return my rentals. She doesn't have to but I rarely have to stand up and wait in line. She takes everyone in proper turn, yet she'll let me stay in my chair and goes out of her way to come over to me when it's my turn. She always has a pleasant radio station on in the office, never any offensive music. Visiting 3290 Leonardtown Rd Waldorf Md is like being with family and feeling that comfortable, professional yet welcoming vibe when you're at Tasha and DJ's workplace. You know you'll be treated respectfully and you'll enjoy your brief visit while conducting your transaction. Voted "Best Rental Facility Ever"!

Worst place ever! Avoid at all costs and save yourself the trouble. I had a 8 seater SUV reserved at this location since two days before my arrival. On my arrival a customer is actively engaged in a argument with the receptionist. Oh, and there was only “one” receptionist. I waited 30 mins just to finally check in for pickup. After giving the receptionist my credentials she gets the keys and checks to see if the vehicle has been “released” in their system. Now here comes the B.S. I am told that the 8 seater Fords cannot be released due to a safety recall. My trip is the next day early in the morning to get my kid to college with his belongings, hence why I needed an 8 seater. Long story short no other Budget Rentals in the area to include the airport had any 7-8 seater SUVs so I could not

The worst agency to get a vehicle rental through. Rental was set up for an SUV, they accepted the reservation stating that they had that vehicle. Upon picking the vehicle up they realized they no longer had the reserved vehicle available anymore. After much back and forth I was given a minivan. Clearly they do not check their vehicles nor clean them prior to renting them out. Upon opening the passenger side door we found used, dirty drawers and socks and other clothing items. If you are a government or contractor don’t go to this rental agency in Waldorf. Drive to DC where they actually check the vehicles for nasty items left behind from other drivers.

I reserved a car for one day online. It was a very fast pick up and return process. The staff (Mr DJ-owner? and Ms Just-Back-from-Vacay...I'm sorry that I forgot to get your name) were very cordial and efficient. It was truly a very pleasant experience. The car ran well. No problems at all. I will rent from this Budget location every time I need a car. You guys started and ended my fun day out. Thank you.

I have never had a worst experience!!! First, the place doesn't have any curb appeal, but that's superficial. When we opened the door to Budget's lobby there was some unprofessional looking personnel behind the counter, hat sideways, sitting in a chair that was leaned all the way back, but that's superficial; right? What really disturbed me was the vehicle was in a most trifling condition. The outside was too dirty to distinguish scrapes, scratches, and dings from the dirt. The inside of the vehicle was uncleaned and the rear storage area had grass clippings. This vehicle was not wiped down at all. At this point, I'm beyond steamed. The lady offered to give us another vehicle, but that one was just as nasty on the outside. At this point the guy in the chair comes out smoking a ciga