Caliber Collision

I’m extremely disappointed with Caliber Collision. After paying for repairs, my vehicle was returned with the fender still misaligned, there’s a noticeable gap between the fender and the wheel carriage area. And there still was white paint above the wheel from the other vehicle…that was never corrected. I trusted them to fix my car properly, but the workmanship was sloppy and far from professional. I expected better from a company USAA, recommended for quality. I’ve alerted USAA that the repairs were clearly not completed to Lexus’s standards! After complaining, took 5 additional days to complete. Still looks unbalanced and rough where they fixed it, definitely DON’T recommend!

I had an outstanding experience with Caliber Collision! From start to finish, the team was friendly, professional, and truly customer‑focused. Mandie was absolutely incredible — she kept me updated every step of the way, proactively letting me know how the repair was going, what to expect, and where things stood. There were a few delays that were completely out of their control, but because Mandie communicated so well and so often, it never felt like an issue. I always knew what was happening and felt confident my vehicle was in good hands. I wouldn’t have changed a thing. Exceptional service all around — highly recommended!

Caliber out did themselves with repairing my car. Their service writer Mandie walked me through the entire process and kept me involved with the repairs on a step by step basis. She updated me with every level of repair. I appreciate her dedication to making sure my vehicle was repaired to better than it was. I will always refer her to my friends.

The people here are very friendly, but that is the only good thing I can say about Caliber Collision on Maynard. The work that was done to my truck after getting rear-ended was sub-par at best and I refused to accept the repairs 3 times before taking it to a different shop to complete the repairs. A main wiring harness was ripped off the bottom with a snapped live-wire taped together as their "fix". Many trim clips were broken and screws missing, leaving trim panels loose and wires dangling. The bumper was sagging and showing large panel gaps even after repeatedly mentioning there was bent steel that needed to be replaced. The paint (though color-matched well) had bad orange peel while the deep swirl marks demonstrated their unsuccessful attempts to correct their mistakes. Cracked paint wa

I had a fantastic experience with Caliber Collision on NW Maynard. Mandie went above and beyond from start to finish. She kept me updated on my car every step of the way, which really put me at ease during a stressful situation. Her communication was clear, friendly, and consistent — I never had to wonder what was happening or when I’d hear back. It’s rare to find someone who genuinely cares about the customer experience, but Mandie absolutely does. My car looks great, and the level of service I received made the whole process so much easier. Highly recommend this location, especially if you’re lucky enough to work with Mandie!