Caliber Collision

I had been dealing with quite a few issues with other body shops and my insurance. Caliber was not only able to get me taken care of, they were all very friendly and made sure the experience was effortless on my end! Anna was always pleasant when answering the phone and also great to deal with when I picked up my vehicle. Julie was great to work with and kept me in the loop throughout the entire process. She answered any questions I had, and made sure even shipping delays and damaged parts didn’t set the repair process back any more than it should. If you’re looking for a shop that will handle business the way it should be handled while also treating you how you should be treated as a customer, Caliber Vandalia has will get you right!

I delivered my car on a Friday, they told me they were going to start working on it that same day, and that they needed three days to repair it. Upon arrival on Wednesday, 4 days later, I called them to ask and their response was that it was already painted ready to be assembled, that it would be ready on Friday at the latest. Now I called on Friday and they told me that it is not ready yet. The truth is I am incredibly upset because if they had been honest I would have rented a car from the beginning. Now I have had a very complicated week for transportation to work... next time do not lie to the client! Two days after the repair I found out that they had changed the battery from the brand (Duralast) for one (Hyundai). I still had the warranty on my old battery since I had bought it in D

I was constantly kept in the loop and updated every step of the way. Julie did a great job making sure I knew what was going on. They were relatively quick too but even if they weren’t, the customer service alone made up for it. I have had negative experiences with dealerships in the past so to take my car to caliber collision and have such great communication was a dream come true. Absolutely will recommend them and use them in the future.

They did a great job, got me in quickly and made sure the car was ready to be picked up before the holidays. Staff was all very nice and respectful to me, and I think they were very thorough in the work they did, and consistent in providing me with updates throughout the whole process. They made the whole process very easy for me, and explained everything very well, and also made sure all my questions were answered and that I didn't have any concerns with anything. Would definitely recommend this business.

Excellent customer service and results in fixing our car. Randall was a great communicator and helped to get our car back to us quickly!