Caliber Collision

The repair was flawless, it looked brand new!! Eric Taylor is awesome, very kind and responsive! He kept us updated on the regular with status of the repair!

They did an excellent job! Eric Taylor and everybody I came into contact with were very nice and easy to work with, Eric kept me informed of their progress with texts and called when it was ready! I took it back because of two lights on the dash but ended up it wasn't a problem, it was a feature on the vehicle I was unaware of! So I learned something about a vehicle have had for over a year !

My SUV was towed to Caliber Collision in Hickory, NC on April 2, 2025, through the insurance company of the person who hit my vehicle. While Ben and the receptionist were pleasant, the overall experience was extremely disappointing. On April 15, I went to pick up my vehicle but refused to take it due to the quality of the repair. While the paint color matched, the paint work itself was not done correctly. Additionally, several damages from the accident were left unrepaired — I was told they weren't related to the accident, even though they clearly were. The front end of my SUV was hit, and since the upper bumper had been removed and repaired, the sensors required recalibration. That wasn’t done until April 16, and only after I had emailed Ben about it following a call with the insurance c

I was very satisfied at the quality of service. I was informed every step of the way through the service. They actually completed the repairs several days ahead of scheduled. I would highly recommend Caliber Collision.

Like a lot of us, unexpected things happen in life. My 2013 GMC Motor City Edition was parked and someone rubbed up against the drivers side door molding. I took it to caliber Collision in Hickory. WOW!! They matched the paint to Original condition. The piece of trim that was damaged looks like it came off the assembly line. Awesome work !! I’m recommending them to anyone that has any kind of vehicle body work need. Thanks again for taking such great care of my truck!