Caliber Collision

EDIT AS OF 1/9: after writing this, they quickly responded to the review asking me to email them. I have done this and followed up every other day with no response. Don’t let them trying to save face publicly here fool you. Writing this review was not something I wanted to do, but the lack of communication I have received and the hack job that was done on my car needs to be said. Do not bring your car here. My car accident was in June 2025, it’s now January 2026 and I still do not have it back. They continued to give me the car back unfixed completely - the front light bar only illuminates on one side (I have evidence of all of this) and told me it was a manufacturer issue (despite this working fine before the accident.) Even though I knew it wasn’t, I still brought it to the dealership wh

I brought my car to Caliber Collision after being in a car accident last December. Caliber Collision is right around the corner from where we live and have brought our cars to be serviced previously. They always do a top job and this time it was no exception. I was upset because another driver hit me after only have the car for a short time but Caliber put the car back together again and really relieved my stress and anxiety. They were professional, friendly and a pleasure to work with. Thanks Caliber Collision for doing an outstanding job!!

Brought my vehicle here after I was rear ended (hit and run). Apparently I asked them too many questions after they pushed off my appointment three weeks and didn't order my part needed until they had my vehicle in their possession a few days. I asked why they didn't order my bumper three weeks ago when they knew that's what I needed and instead of answering they refused to fix my vehicle and wasted my time and theirs for a week while burning up 7 days of my allowed rental car time through my insurance. Absolutely despicable and rude service. Highly DO NOT recommend. They actually ruined my bumper MORE and I still need to go to another shop to fix it properly. Total jerks. Edit to add: I *did* email that contact per the corporate request below, and they never responded... Which is on par w

Although they completed the repair they denied having anything to do with the issue I now have with flashing lights and signals that my tailgate is open. And now I have to take it to my Kia dealer to have it diagnosed. That’s another day out of my life no thanks to Caliber. I will never return to or recommend this repair shop and I will do everything I can to get this shop of of the insurance companies approved list.

Impossible to call them and set up an appointment. You get sent to a Mexican call center where that will not take any of your insurance claim info or tell you their local availability. It was such a terrible process to try to give them money, that I am not going to give my money to someone else.