Capital Mazda of Cary Service

Just called and spoke with a woman named Lucia. I explained the issue I’m having with my thermostat button on my 23 cx50. Tells me my cars on auto, I explain I do not run my car on auto, ask if they have heard of others having this issue. She was very unwelcoming or open to be helpful the entire conversation. Ask if I want to come in, I ask if this is something that might be covered under warranty. She doesn’t really answer, at that point I can tell she wants nothing to do with the conversation. She just going with the motions. so I say I will end this here and not get help here since she would not like to help me. I asked for her name and get her know this review was coming. I bought Cara from here and did services before the remodel. Started going to Durham due to it being closer to wor

My recent oil change appointment revealed profound operational failures. First, I was falsely informed that no online coupons were available, only for staff to admit they could accept a code after I located one on your website. This initial attempt at deception is unacceptable. Second, scheduling a 4:00 PM appointment when you close at 5:00 PM is logistical nonsense. I was told the work could not be completed, requiring me to leave my vehicle or return later. If you cannot complete a standard service in one hour, do not accept appointments that close to closing. This shows a complete disregard for customer time. Finally, the quotes provided for additional service items were $\$300 - \$500$ more expensive than outside repair shops.This combination of misleading pricing, poor scheduling, a

I am extremely disappointed in Mazda of Cary. I am leasing a 2023 cx-30. It has 19,000 miles on it. I was hearing a noise while driving this weekend. Since it was a sunday, and the Mazda shop is closed, I called a third party to detect the problem. Turns out a brake caliper needs to be replaced (10mm usual thickness and mine is at 4mm). This third party told me to reach out to the dealer because it should be covered under warranty for a new car - especially a lease. I called this service location, explaining the situation, and even though this is dangerous to drive on, I was told, "the earliest appointment we have is october 13." I do not want to put myself or others at risk driving with an unsafe car. What am I supposed to do until october 13? That's three weeks away. They refused to give

We had a great experience buying a car today, Paul the sales man was amazing he answered ever question and was super helpful in helping us find the Mazda that we wanted. I would recommend this dealer to anyone looking for a Mazda!!!!!

April Flowers, my sales person was excellent! She showed me all the features of the vehicle, help me set up my internet connection to the vehicle! Also features on my phone to connect to my new car! She is very professional I would recommend if you want to buy a vehicle to contact her at Capitall Mazda of Cary.