Capitol Toyota Service Center

I’m always impressed by the service we receive here. One time, service took a little longer than expected because I needed some other services. I had my toddler with me and they bought us lunch at the pizza stand on site. They have a beautiful area with picnic tables, all covered. And tons of snacks and drinks. We also just discovered they got a pancake maker for guests. My toddler loves going to the “car doctor” now. And keeping a little one happy during an hour wait is not an easy task. Thank you for making this place so pleasant to visit! My only request would be getting a small play structure for kids out in the grassy area, but I know that’s a big ask.

I've been taking my vehicles to this service center for nearly twenty years and always have excellent service. However, my recent visit and Service Advisor, Ramon Garza, deserve gold stars. I needed an emergency service on my mom's car that had water damage due to a leaking sunroof. Not only did they fix the leak, but Ramon went above and beyond to get her car back in shape. Not only did it leave the center MUCH better than when I brought it in but he worked with me to negotiate a price that my mom could afford on her fixed income. Best Service Experience Ever!

Scheduled an appointment for 1:00 came in waited 10 minutes with being the first car in the lane and no one came over to get us checked in. Went in and said we had an appointment and were directed that someone would be with us shortly and waited again and no one came over to still get us checked in we ended up leaving.

Amazing customer service from service representatives, the low review has nothing to do with customer service and is about how hard it is to schedule an appointment online and what express service is to capital toyota. To use the service sceduling function you have to select multiple different service writes just to see what appointments are available available within a day making it unclear if you scheduled the earliest availabe appointment. I think the options within the service would confuse many as it is asking about interior and exterior exact part replacement. Also not sure if the company should be advertising express service. When I showed up this morning a representative of the service department let me know it could be hours to wait for an oil change, and this was for a p

I want to shout out Jonathan Robles for great service. He was extremely helpful arranging transportation for me and he tried to help me out with a warranty situation. He seemed sympathetic to the fact that my car was diagnosed with an expensive repair. I appreciated working with him!