Car-X Tire & Auto

On December 22, 2025 I took my car into Car-X on South Kingshighway for a routine safety inspection. My car was running fine and not making any unusual noises. The failed safety inspection report I received from Car-X claimed I needed: 1. front and rear brake pads and rotors, 2. both steering lower control arms ("badly bent or broken") and 3. both front tires ("tread design is excessively worn"). The Car-X manager Lee quoted me a total repair price of over $3000 dollars. I told him I looked at my tires before I took the car in, and the thread looked just fine. He said they were worn on the inner rim of the tire which was not visible. On the phone he misled me to believe I also needed both rear tires due to dry rot, because they were made in 2019. My rear tires looked and felt normal, sho

**update- 2/25/26 worst place to go to get your car fixed, the part that needed to be fixed on my truck was the same part my husband said it was when he took it in to be fixed the neutral safety switch, these techs didn’t care and didn’t listen repeatedly said no that’s not it got us to spend $800 on a starter, told us to cycle through the gears , we brought it back multiple times for them to look at and check over and they didn’t do their jobs at all, we just got the check done at autozone and it was confirmed of it being the neutral safety switch the whole time. So you can have your vehicle here do multiple days, being it back numerous times and you will leave with false information and you can tell they don’t care enough to actually look into the issue. So much time wasted and a ridicul

This place is dangerous and overcharges. I came in for a routine inspection. After waiting for 1.5 hours they finally pulled my vehicle into the shop, removed front two wheels (no idea why), proceeded to make me wait another 20 minutes, then asked me to come outside. I had a tiny leak at a muffler clamp. My new muffler needed a small weld near the clamp I installed and a weld on bracket that was missing. They claimed the front caliper needed to be rotated (it did not). In summary it was 15 minutes of work. They quoted me $285. Lol. I told them I'd take it home and return in an hour with the repairs which I did. The repairs took me 30 minutes. It would have taken them ten minutes. At home I found out they didn't even tighten the lug nuts on my wheels. A ten year old girl co

I was referred to the shop on S. Kingshighway with high expectations, having been told they were the absolute best. Unfortunately, my experience was anything but. I brought in my BMW for a brake job and was later informed I needed an axle replacement as well. From the start, the brake job seemed to be a struggle for them. Based on how things went, I don’t believe they’re properly equipped to work on foreign vehicles, despite their claims. Whatever they did to my axle resulted in me needing a rental car for 30 days—at their expense—which says a lot about the complications they faced. When the job was finally completed, I had to take my car to a different shop (definitely not Car X), where I was told several bolts were missing. That was alarming, considering they had my car for a full month

Had a flat tire and they were able to get me in last minute and had my tire size in stock. Lee was very helpful and finished the repairs in less than an hour. Not the first time they’ve gotten me out of a pinch! Highly recommend