Cardinale Volkswagen Salinas Service Department

My experience at Cardinale Volkswagen was nothing short of infuriating. I visited the dealership to address a check engine light issue, but what followed was a nine-hour ordeal that left me utterly frustrated. Their treatment of customers is beyond comprehension. First, they dangled false promises—initially claiming the repair would take “2 to 3 hours.” As time dragged on, it became a broken record: “Almost done, just calibrations left,” And again, and again and again, until it really was almost time for them to close their business for that day. It took 9 hours. What can we do? Of course, we can’t just tell them to give our cars back. They know that. They don’t want their customers to know that. The reason why we brought our cars is for them to help fix the vehicle. They prey on customers

Have been a customer for years. I keep coming back for the value you offer price wise and also for the great customer service. Evelyn is a great asset to your company. She shows understanding and personalizes the experience with her genuinely friendly attitude. I know that the experience will be a good one as soon as I know she will handle the concerns. Thank you all!

Marlene is always great when I take my car for service. Whenever I have a question, she always takes her time to explain it on a well and patient way. Plus my last visit was really quick. That’s great because I didn’t have to be without my car for long.

Marlene rios has always been an attentive service rep. Her friendly demeanor and attention to detail draw me back to this location. She has always been helpful and worked very hard for my vehicle service and any issues that arise. She is truly an asset to the company!

Service staff are very friendly, helpful and professional. Waiting area is rather basic but you have the option to take a courtesy Lyft ride to Panera, Starbucks or somewhere else. The only negative is the terrible music they play from a local radio station - and that is everytime I have been there. Others I have spoken to agree. Sometimes you get a complimentary wash and other times not - hit and miss