CarMax

This is my first time using carmax. I did a quote online and couldn't believe what they offer me. It's one of those things that if it's to good to be true, then it probably is. Well, I made the appointment anyways and if they don't give me the offer they quote me, then I can still change my mind. When I got there, I was greeted by a guy who directed me to the business table. I got there, they told me to check in and so I did. The really nice lady, Janice ( I think that's how you spell her name) helped me out. She took my D.L., quote and car keys and told me to have a seat. About 10mins later, she told me to pull my car around to have it inspected. After, I pulled it around, she told me to have a seat. Waited about 15/20mins, she came to me and told me she will have my quote to sign. It was

Great location! I left with a car a few weeks ago! Dimia was awesome!!! Very patient very honest and understanding. She followed up with me and just took care of me properly. Thank you guys! I love my car!!

After a less than pleasant experience at Honda of Mckinney, Mario at Carmax in Mckinney was a breath of fresh air. We had a car transferred from the Garland location, which he expedited. Mario was helpful from beginning to end and made the process simple and worry free. The service manager Albert was also very helpful.

Friendly personnel making u feel comfortable that u arrived. Best number for our vehicle. Process getting quote until receiving funds was efficient without long wait as all depts seemed to work together seemlessly to take care of this customer. Good customer service obviously good training. Rare these days.

Extremely long wait time for a car appraisal, I had seen them selling the same kind of vehicle as mine above 11,500. and mine was very comparable with low mileage same as theirs and good condition with maintenance records. I received my appraisal as everything really good, But they handed me a offer price of 2500.00 😡 I wasn't expecting anything around 11k I know they have to make something.. But that was way beyond sorry, As you know sure enough they would of turned around and sold it for around 11k because mine was the same as they had advertised! That's just taking advantage of people and I'm a senior which is worse, makes me feel very disrespected and like they were trying to take advantage of me.