Carnation Auto Spa

-Management Daniel-go to bottom for update I came in for a full hand wash—inside and out. I want to be clear: I am genuinely the last person to complain. If I get the wrong food order, I eat it and move on. That’s how little I enjoy conflict. But this experience crossed a line. The interior wasn’t even fully cleaned. Trash was still left in the vehicle, bugs remained on the windshield, and the windows were visibly dirty and smudged. I sent my partner back the same day to address it, but the night manager told us I personally had to return the next morning at 7:30 AM. Annoying, but fine—I showed up as instructed. Then the morning manager told me he couldn’t speak to customers before 8:00 AM. Frustrating, but I tried to be accommodating and said I’d call instead. I called twice that day

I usually don’t take my car through a car wash but I decided to try this establishment since they are offering a free deluxe car wash. Keeping this short but I noticed these three significant scratches on my vehicle while I was vacuuming. I know my car and I KNOW these were from the car wash. Take a good look at your vehicle before trying this car wash!

Scam! They don't honor membership cancel requests. I went there today in the afternoon asking to cancel my membership and some type of receipt showing I canceled it. A lady outside said she couldn't do it but someone else there could. She found my account in the system, but she was reluctant to talk to the guy who could cancel it. So I approached the gentlemen she was referring to. He said all he needed was my membership number. I said said no problem, the lady has it. But I could tell he wasn't interested in me. I asked the lady to tell him the number. She said she couldn't because he was busy. And he did get in a truck and leave. However, he promised me he would cancel my membership when he comes back and send me a text showing I won't be charged again. And the lady and ano

Full service $60. People are nice, nice waiting room. Interior cleaning was meh..see pics. Apparently I needed to pay for a mini detail ($80) to get them to vacuum the trunk. The usual trying to upsell memberships and tips... will try others before going back.

Stopped by to get a full detail and carpet shampooed, spent 200$ and just wasn’t worth it in my opinion, took 2 hrs, a whole bunch of stuff was skipped over or not even touched, took it home realized all the stuff missed took it back and ended up doing most of the cleaning my self. I mean 200$ and the cup holders were still dirty, the dash wasn’t touched and on top of that when they finished the first time I went to get in the car and there was soap all over the driver seat still. (Side note) my detailer had sunglasses on doing the detailing on the inside of the car🤦‍♂️ doesn’t surprise me he missed so much.. all in all definitely not worth what I payed and I could have done a better job for a quarter of the price.