Carquest Auto Parts - D & M AUTO - MILFORD

Both employees were sitting behind the counter on their phones, eating takeout, when I came in to pick up my order. I had placed it over an hour earlier, it was marked “ready,” and yet nothing was actually pulled — I had to go grab everything myself off the shelves. When I asked about a price match for an additional item I was looking to get (which is literally advertised on their website), the employee just said, “We don’t do that here,” and went right back to eating. The level of laziness and unprofessionalism here is unreal. If you value your time or even basic customer service, avoid this place entirely

Despite signs on the website and store window offering "free battery, starter and alternator testing" I was told they can only test my battery inside the store. That makes zero sense to me...

This took over what used to be an Advance Auto parts. I used to go to this place at the other location and the people there generally knew what they were talking about and had good service. At this new location the last two times I went in I asked for very common things and the guys looked at me like it was the first time they had heard it. Guy in front of me asked to get his check engine light looked at, and they don't do that anymore which was something they used to do at advance Auto. I also came in asking for an oil filter and without telling me the part number of the guy automatically went to the back and picked out the carquest filter. It's not the one I wanted, but he never asked me.

The guy was very nice and knowledgeable. Was sold the wrong light my first time in, however I brought it back with the broken bulb in hand and was able to get the correct one of the 2 bulbs quickly and no hassle

I had an issue with the online inventory vs the inventory physically in stock. Fortunately, I wasn't in a huge rush and the folks working there worked to rectify the issue and get my parts to me. Only someone with no patience would be legit unhappy.