Carquest Auto Parts

This auto parts store is full of scammers. I bought an oxygen sensor for my car and gave them all the car's information, but the sensor didn't fit; the connector didn't work. I went back to the store to see if they could help me get a refund or the right sensor, but they told me they couldn't help me and that if the sensor didn't fit my car, I should just throw it away. The price is $180. An Asian guy told me all that.

I normally don’t leave reviews, but my experience with the representative at Carquest was so appalling that I feel obligated to share it. From the moment I interacted with this individual, I was met with an attitude that was not only unprofessional but shockingly disrespectful. It felt as though he went out of his way to make me feel unwelcome, as if I was somehow beneath him. The way he spoke to me was demeaning, dismissive, and downright rude. It wasn’t just bad customer service—it crossed a line into what felt like personal discrimination. His tone, his body language, and the way he completely disregarded my questions made it clear that he had no interest in treating me with even the basic level of respect you would expect from anyone in a service position. What bothered me the most,

⭐⭐⭐⭐⭐ Edwin at Carquest Auto Parts – The Definition of Exceptional Service! If customer service had a Hall of Fame, Edwin at Carquest Auto Parts (22405 Enterprise St, Ste 112, Sterling, VA) would be front and center! He is an absolute rockstar—the kind of employee who turns a simple trip to an auto parts store into an unforgettable experience of kindness, expertise, and true dedication. I stopped in to grab some windshield wiper fluid, and not only did Edwin help me locate exactly what I needed, but he also went above and beyond by stepping outside and personally adding the fluid to my car. In a world where customer service often feels rushed or impersonal, Edwin took the time to ensure I was taken care of, without hesitation, with a smile on his face. ✔ Knowledgeable & Helpful: He didn

Great staff and willing to help. An employee that wasn't even on the clock helped me with a headlight issue I was having without any hesitation. And even took the time to teach me how to fix the problem on my own if it ever happened again. Definitely recommend. Love their early hours, definitely handy if your in need of something to start your day out.

Wow! Incredible customer service! From the manager Carlos to even the front desk staff. They have many oem parts that others don't which is why I go there. I definitely recommend them to anyone.