CARSTAR Alan Conner Collision Center-Mechanicsville

Such a positive experience. So glad they handled everything with the insurance company so I didn’t have to worry. The estimate, drop off, keeping me updated throughout the repairs & even pick up were smooth for me. The staff was helpful and friendly, especially Angie.. she made sure I was informed with my cars progress and let me know as soon as it was ready for pickup. The he body repairs and paint look amazing & I got my car back quickly! Will definitely bring my car back in the future and recommend to anyone needing repairs!

I didn’t want to talk about my experience but since getting sent the survey so many times I thought might as well. First of all my car was estimated to take a month to get back however, it took 43 days which halted me from work for a very long and once the front desk staff found out that I do lift for work in this car they were extremely rude to me Once I did get the car back finally I had to start work and the first day as I was trying to open my car door the handle came out. So I contacted the auto shop and ask them what this was and they said they would fix it, but the part wouldn’t come in until tomorrow, so I had to lose another day of work, but I went and they fixed the handle so when I got back home, I made sure to inspect the car to see what else could’ve gone wrong. I found that a

Took my car in for a minor bumper damage. Took much longer than expected. Then once it was there they tried to up charge me for a repair that was not needed. Once I had the vehicle back I had to take it to another shop and have the fog light fixed. Would not recommend with so many other options in the area.

Brought my Palisade here after someone backed into it. Angie's customer service is impeccable, and is very kind. She kept us posted throughout the whole process, and made it as easy as possible. The work was first class, and is like it never happened. I will bring all of my vehicles here in the future for any body work needs.

Took one of our vehicles to the 'Colonial Body and Paint Shop' in downtown Mechanicsville this morning for an insurance estimate. The staff were all wearing a CoV mask and everyone was very friendly and helpful. The estimate work took about 30 minutes from start to finish. The shop is located in a convenient location, about a half mile from the nearby 295 Mechanicsville exit or a short few miles drive down 360 east from 64. I won't be able to fully rate them on their auto body and paint work until next week when we are scheduled to pick up our vehicle. Sometime after I receive my vehicle, I will inspect the vehicle and post an update to this post. Colonial Body and Paint Shop' in downtown Mechanicsville did a fantastic job. I will recommend them to anyone needing paint and body work. A+ al