Cascade Collision Repair

To begin with, the original estimate did not include all of the necessary repairs. The manager explicitly stated that items were left off because he “didn’t think the insurance would approve that work.” Additionally, the manager was caught in numerous inconsistencies regarding the status of our vehicle, what repairs had been completed, and what work was supposedly in progress. Our concerns were repeatedly disregarded throughout the process. It took over 14 weeks to get our vehicle back, and even then, the repairs were not done correctly. We were later quoted an additional $3,700 to redo the work that this shop had already performed. Based on this experience, I would never take a vehicle back to this shop. They were dishonest, misleading, and delivered work that was well below an acceptabl

The Cascade team was very helpful and did a great job repairing our car. The daily updates were so helpful and they even detailed the car before we picked it up.

Our experience with cascade was great! I had never had any auto body work done on a vehicle before. When bringing my truck there I was unsure especially where my husband was working out of service and I was on my own. Cascade was great to work with. They made me feel assured they could do this job well, and quickly. I was always informed. I knew what to expect before I dropped the truck off. They worked with insurance well. Once there they worked quick because we had a trip we needed it for that next week. They made sure to have it done in time for us. The communication was clear. The staff was friendly. The paint job made our chipped hood look good as new. I was so impressed. I would definitely recommend them for anyone needing work done, especially a paint job! My husbands favorite part,

We went to Cascade collision for aluminum body work and paint repair on our Audi S5. The results were impressive! The panels were back to factory fit and finish. We couldn't find a blemish. Since then, we have returned to Cascade with other non-bodywork repairs. They are always flexible, quick, and cost-effective! We work with Josh at the Spanish Fork center. He is always friendly, and very attentive to our needs and circumstances.

I had an absolutely dreadful experience with Cascade Collision Repair. If I could give them zero stars, I would. They managed to mess up every single aspect of their service. First off, my truck was delivered back to me in a broken condition (see pictures attached) And the reason? Well, apparently their customer service representative couldn't be bothered to actually inspect what his technician had done. It's mind-boggling how such a basic step was overlooked. As if that wasn't enough, it took an excruciating three weeks for them to return my truck to me. After having to pay another $250+ on top of the already paid amount. I was promised a new tailgate, but when I finally got my truck back, the new tailgate looked terrible and nothing lined up. It's like they didn't even bother to prope