Chilton Auto Body Oakland

I’m very disappointed with my experience at Chilton Body Shop. I brought my car in to have the bumper painted, but the color did not match my car at all. I gave them a second chance to fix it, and unfortunately, after the second attempt, the color still does not match. At this point, I don’t feel comfortable asking them to repaint it again after two unsuccessful tries. I expected better quality and attention to detail, especially after allowing a redo. Sadly, the end result is still not accept

RUN THE OTHER WAY!! I chose this shop via GEICO after my car got vandalized because it had 4.4 Google review stars. Suzee is nice but oblivious, clueless, and not helpful. TDLR: My car interior is black. It was returned powdery white. Asked why, she said “I don’t know”. Refused to clean it other than a too-brief vacuum that I asked for because “we don’t do detailing”. I spent 8 hours this weekend cleaning the inside because the dirt got into every crevice, speaker hole, vent, you name it. There’s a 8 x 2 inch scrape on my door that wasn’t there before, it looks like they “tried” to buff it out and hide it. Also the attached photo? Yeah that’s the “FIXED” side mirror - the new part they used was still broken.

Bit of a disaster: Dropped my car off with them on January 7, and they provided a completion date of January 29. I heard nothing real from them until January 30 when they told me my car would be done on Feb 7. It is not Feb 9 and I have no idea of whether or when my car will be done. Now I am going to need to face the double expense of their bills and a rental car for an unknown period.

My insurance (allstate) made an appointment for an estimate here after an accident, and I wish I'd never gone. The communication was awful; it ended up taking around three weeks between when I initially took it in for an estimate and when I could finally take the car in to get fixed, and when I finally did it wasn't because they had finally provided an estimate. After weeks of not being able to get a straight answer and being dismissed and hung up on over the phone about when they would send the estimate, they said they just wouldn't provide an estimate till they started work on it. This seems sketchy and if that's the case, why didn't anyone mention when I took it in for the "estimate?" It didn't get much better once the car was actually in the shop. I had to wait another three weeks, an

⭐⭐⭐⭐⭐ I had an excellent experience at Chilton Auto Body. From the very beginning, the staff was professional and friendly. They explained the process clearly, kept me updated every step of the way, and delivered on time. The work on my car was flawless—it looks like new again. They also handled all the details with the insurance company, which made things much easier for me. I highly recommend Chilton Auto Body to anyone looking for quality and trustworthy service.