Classic Collision

I was initially very skeptical, especially after reading so many, negative reviews… also this was my insurance’s - suggested shop, so I felt somewhat, more inclined to trust them. After already being involved in a very inconvenient collision and stressful situation to begin with; I was beginning to have major doubts. After the lack of communication, excuses I was being told about the estimated timeframe and unexpected delays. I learned that the person who was in charge of communicating with me, was also leaving the company during this process… Then my entire experience with classic collision really shifted, when all of my frustrations and concern was mediated. They really went above and beyond to assure me that, that persons behavior, did not reflect the professionalism of the shop. After

They did a phenomenal job, clear communication, and customer service was amazing! I hope i don’t get in another car wreck, but if i do, i will definitely return here! (: - they went and found the specific wheel cover for my bronco that i loved. My license plate had a huge hole in it, they took the time to make it look as normal as it could. Kept me updated on when the bronco was going to be done, my copay, and the estimate. When i came to pick it up they started it and turned on the heated seat and steering wheel so that it was comfortable. They also cleaned the outside and inside!!! So thankful!

I had a great experience with Classic Collision. Oscar was friendly, thorough, and incredibly communicative throughout the entire process. He kept me updated at every step, and the repairs were finished a full week earlier than expected. My vehicle looks great and the whole process felt smooth and stress-free. Highly recommend!

Very good techs / employees here. Dropped my vehicle off after an accident and they were thorough with their inspection. My particular vehicle (Honda) was done in about a week.. but I don’t know if they work that quickly with ALL vehicles.

Very poor communication. The GM or case worker won't call me back. Kept my car over a week longer then estimated. No one will answer questions on why they needed my car another week. Wouldn't recommend they just give you the run around. Wish I could give zero stars. Worst experience very poor customer service.