Classic Collision

After my accident, I took my car to Classic Collision for repairs. The intake staff was nice and sent regular updates on the progress of the repairs. After a little over a month, I picked up my car and observed that the left headlamp was cloudy and had water damage. I spoke to the manager, Cory, who stated my headlamp was damaged when I dropped it off! I disputed this and asked him to send me the intake photos. When I received them, there was no damage to the light. He then agreed to order me a new light assembly and contact me when it arrives. I never received a call, and after a month, I contacted him, and he still doesn't have the part and was very nonchalant about it. It doesn't appear he intends to remedy the situation. I will not use CC again and wouldn't recommend anyone to them. Cu

The front desk individuals were all welcoming, nice, and knowledgeable. They told me my vehicle may take up to 2 weeks to finish. They kept me updated every step of the way in what was happening to my vehicle. Instead of 2 weeks, I was contact after only 4 DAYS that my vehicle was ready for pick up. Not only is the quality of work outstanding. Looks like nothing ever happened to my car, it was cleaned efficiently, and once again the Service Reps were kind and very knowledgeable in explaining the service with pure transparency, no catches. Got my car running new again. No hassle. They under promised and over delivered!

Everything was perfect, from the time I walked in for the first time, to the time I walked out for the last time. They kept me up to date, day by day. They were very attentive and great customer service, and never a moment were I was treated with a smile. They were opening, cheerful and eager to to aim for my appreciation. All that was done for me... And my car got the same treatment... I felt good leaving my investment with classic collision because I knew it was in good hands

I am very happy with my experience here. They repaired my vehicle after hitting a deer and worked with my insurance for everything. It was a hefty repair and although the date got pushed back for finishing, they were great at keeping me updated during the process. I love the warranty, which gives me peace of mind that if anything went wrong, they’d be there to make it right. My car looks even better than it did before, and is running well.

Stacie and B took great care of me. They communicated very well, walked me through the quality of parts, and made sure I was getting the best deal. The work was done up to standard, cleaned my car, and my car was actually done ahead of schedule. Highly recommend!