Cloninger Ford of Hickory Service

Service department was dishonest and unprofessional. The services I requested were alignment, balance, rotation, diagnostics for an engine light, and steering column rattle. Dropped off at 8:45 am. I was told the vehicle would be done before end of day, and if it wasn’t, that I would be notified with ample time to plan. No communication was initiated by Ford at any point over the 10 hour period. I had to call just before closing to find out the status. When I picked it up, none of the services I requested were completed. Alignment couldn’t be completed and the explanation I received was a “broken bolt” of some kind. Truck pulled to the right worse than when I dropped it off. They rotated and balanced *only the passenger side, even after removing all 4 wheels. I know this because my tire pr

Sold me a truck with 2 bad catalytic converters less than a month ago and told me there was nothing they could’ve done to know that they were bad and now can’t get ahold of them to get it resolved

Husband was very impressed with Service at Cloninger Ford - Hickory, NC. In and out same day Service for unexpected issue. Bryan Lopes, Service Advisor, handled the situation quickly and thoroughly - keeping us informed of progress. We were pleased with the Service and results.

Just want to shout out my main man Franklin! He did a great job on getting me in the truck I wanted and got me to the payments I was most comfortable with. So if anyone wants to get a them a new/used vehicle I would 100% recommend Franklin! Definitely salesman of year!

Great experience. Tyler the Service manager was super to deal with and very accommodating. He spent time with me and explained the whole process and encouraged me to ask questions. All the staff was polite and helpful. I will definitely come back to have the vehicle worked on in the future.