Collegedale Exxon

I went for a diagnostic, they pulled the car in and then about 5 minutes later they said they want to keep it overnight so I let them know I will just look for somewhere else where they can help me. They pull my car in and try to charge me for adding coolant, I asked why would they put coolant if i just asked for a diagnostic. Then front desk woman called for an old man with white hair and asks whats the problem and when i explain he laughs says when did i bring my car in which i responded less than 10 minutes for a diagnostic. He then smirks and laughs says alright thats fine and throws my keys across the front desk counter. They were so rude and unprofessional.

I went there to check my brakes. They called me next day and told me that there is nothing wrong with my brakes. I was very surprised because driving 40 mph couldn’t stop the car in good distance. They recommended me instead to change my four tires. I paid $39 dollars for cheking and went to tire discounters. They fix my brakes(there was air) and changed only two tires because the other two was in very good shape.

I can’t say enough good things about this shop! Between me and my daughter, we’ve brought our cars here at least six times now, and every single visit has been a great experience. They’ve done everything from brakes, tire replacements, alignments, oil changes, an oil housing replacement, inspections before travel, and most recently, new tires, brakes, and oxygen sensor work on my car. What I appreciate most is their honesty and thoroughness. They always take the time to explain what’s wrong, what absolutely needs attention right away, and what can wait. They also offer different options so you never feel pressured into just one choice. I’ve reached the point where I completely trust them, I don’t feel the need to get a second opinion, because I know I’ll get fair pricing and excellent wo

Mechanics are expensive where ever you go but Underwood's is an honest shop that feels like they put the customer first. Worth every penny. At least that's been my experience on multiple occasions.

I would like to thank Drew and his team for such excellence and professionalism! They were extremely thorough in checking my vehicle to confirm what the issue was with my vehicle. As soon as I gave the approval for repairs, they went to work and had me back on the road alot sooner than I expected. Their prices are fair, and their experience and communication was exceptional. I highly recommend them and will definitely be back for any future repairs. Thank you!