Conicelli Collision Center

Mark is a very helpful person. While doing my collision estimate, he even helped clean a scratch on my car that had been there for years. He really has a good heart. His kindness made me feel confident about having my work done at this place.

As soon as you walk in Becky will be greeting you with a smile. She is a wonderful lady. She will have everything ready for you and will offer you cold water or coffee. The work they do to your vehicle will be 100% perfect. Your car comes out looking like the day you bought it. They are very professional. I appreciate all of their hard work and dedication. I will recommend them 100% I am more than satisfied with their service. They will keep you updated with everything they will be doing to your car so they have excellent communication.

From the estimate, to giving a status of the car each step of the process, to the final product it was a great experience for me and the car. The car looks brand new

This review is regarding the estimate process only. My parents needed to get an estimate for a repair and wanted to go to an authorized service center. The people were very friendly and they had a garage door open next to the lobby to pull in for the estimates. After doing paperwork, someone came out and walked around the car with my mom while she pointed out the damage. He then went back to the office to prepare the estimate. While I was sitting in the waiting room, I did over hear a one-sided conversation with a customer over the phone. Someone callled for an update on their vehicle and it wasn't in the computer system. It took a while for them to locate the vehicle in the system. Makes me a little worried though, considering how long the converstation went where she couldn't locate the

I’m reaching out to express my growing frustration with the service timeline on my vehicle. The car has now been in your shop for three weeks for what should be relatively straightforward repairs—a cracked bumper and headlight. What’s been most frustrating isn’t just the delay, but the repeated changes in the promised completion dates. I’ve been told on three separate occasions that the car would be ready, only to have the date pushed back each time without clear communication or explanation. I understand that delays can happen, but continuing to provide specific return dates and missing them repeatedly comes off as unprofessional and misleading. If the timeline was going to be longer from the start, I would have appreciated a more honest and accurate estimate. At this point, I’d like a