Conway Ford Inc Collision

I brought my Tesla Model X in to have the rear right-side bumper repaired. I was quoted $2,000, and they required an upfront payment for parts, which I paid. I picked the car up right before closing, assuming the job was completed correctly. Upon returning home, I noticed that a key trim piece that joins the bumper assembly had never been replaced. I called back to explain the issue. Sean told me they “didn’t charge me for that part,” which makes no sense because I provided a clear quote request in person, showed exactly what needed fixing, and paid for a completed repair. He then said the technician “missed it.” In other words, they acknowledged it was missed but refused to correct it unless I paid more. These guys have no clue about people’s time either, it’s a lot more valuable that the

Brought my Nissan Sentra for front light assembly unit. The employees at the customer service desk who greeted with pleasant smile advised that they would fix my light assembly unit . To the technicians who looked over the issue and reassured me they can fixed it. This issued was resolved with the most respect and they were very professional fixing my light assembly unit. I left feeling that this center really took customer service to the max. Again a HUGE thank you to Conway collision center!!!

An amazing experience, even through the holiday the process was understandably extended but they didn't mind keeping me in the loop along the way of the process and coordinating with the insurance company. Told someone my car looked better than it did even prior to the accident. They also detailed the car pretty well, there was some dirt on the back seats from what it looked like something the detailer maybe had laying on it, and didn't wipe back off, but that was much of nothing to just wipe off. Overall a great experience and like I saw someone else post "Wouldn't want to come back but most definitely would for great service." The staff and everyone was very kind and welcoming. I'll definitely be recommending to everyone. --- Especially Tesla owners since it was so conventionally near me

Left my Tesla under 15% battery for over a month, then told me the car was done only to find out after driving 40 minutes the car was so poorly put back together things were falling off the car, and they needed it for another 2 weeks.(camera’s, skid plate, pieces of frunk etc.) Then when I brought up those issues as well as the atrocious panel gaps the rep showed me a photo of the car with the heavy front end damage sustained in the accident and said,”it sure looks better than it did here.” He then went on to blame panel gaps on Tesla when the rest of the car has perfect gaps all the way around except the area they worked. Then found dents throughout the “new” hood they placed on my car and had to pull teeth to get it replaced. We just picked up our car with completed repairs 9/9/25 when t

I live at an apartment complex. On 09/14 someone was leaving the apartment complex and hit my car and run. I was able to get my car into Conway Collision on Tuesday. They quickly ordered parts and got started. It took roughly a month to get my car back, because the parts from Tesla took so long. I am so excited to have my car back. Amber from Conway Collision gave me great customer service and yall should give her a raise.