Copart - Billings

Very organized staff. Super thorough. My first time here but I has everything ready (paperwork) and was in and out pretty quickly.

One star for moving the trailer, breaking a jack and punching a hole in the trailer, and not taking new pictures.

From the reading of the other reviews, nothing has changed. I had sold my wrecked car to Copart. The whole transaction period was a circus of texts where the agent kept wanting this and that from me including pictures and title info . The whole time he did not realize that I am ON THE ROAD, and, cant answer the phone. Then when the whole paper ordeal was over, I was told that I would get a phone call from the agent to set up a pickup time. I waited all day until 4;40 pm, when the tow driver called me to say that he was there to pick up. This only after: 1. I had called earlier in the am about the schedule. The agent said that they would call TODAY. 2. It was 5 pm, and, the business owner was ready to close. 3.I had informed them earlier that I still needed to get the plates off of the car

Ease of releasing our 2005 Chevy Silverado 3/4/ton extended cab from coparts lot in Billings, Montana. Liked how professional and fast they are in doing their job to get it done without much wait time. Kirk Schroeder

Very unorganized and dishonest people. It's like a corporation of used car salesman. The corporate phone number and the representative at the lot both told me it was the others responsibility to address my concerns so it went nowhere. I paid a large sum of money to have my purchase shipped to my home. A month went by with NO communication from anybody regarding the delivery. I then called the lot to ask and they had no idea when and actually suggested it could be months for delivery. I then cancelled the delivery and went to pick the vehicle up only to have them charge me a storage fee almost equal to the delivery fee I had refunded. Criminal. Done doing business after the first transaction. So after some trying the corporate office did the right thing and refunded me the fair amo