Costco Tire Service Center

Deeply Disappointed in Store Leadership I am extremely disappointed with the conduct of Britney, the Assistant Store Manager at this location. Her behavior was unprofessional and completely lacking in empathy. As someone representing store leadership, I expected a much higher standard of customer service and professionalism. Instead, the interaction felt dismissive and unsympathetic. Leadership sets the tone for the entire store, and unfortunately this experience did not reflect the values or member-focused standards that Costco is known for. Very disappointing experience. I would not recommend this location based on how this was handled.

I have used this location a couple times in last 8 months. The staff is very helpful and friendly. They completed the job(new tire installation and tire balance/rotation at a different time) on time. They even contacted me to see if i wanted be there sooner than scheduled date for new tire installation since there was an opening.

Good service, but extremely slow. What’s the point of an appointment if you have to wait an hour and a half for a tire rotation. Buy tires elsewhere.

I went in to get 4 tires serviced, and one of my tires was punctured during removal. I was given three reasons why the tire failed and when I questioned those, I received a new explanation when I arrived (all of which blamed the tire). $340 dollars for a new tire to replace the one that was 1 and a half years old. Maybe it was the tire or the wheel, but why the 4 different stories? Get the story/excuse straight before you make the call to the costumer. It makes you look shady. I'm not mad, I am just disappointed. I have been a Costco customer for a long time. I know it won't make a difference to a large corporation, but you have lost my business over something ridiculous.

Bought tires from Costco and upon taking my truck in to get them put on I was told they were too small. They are the same size as the tires on the truck. I wouldn’t continue busting mess at this Costco.