Costco Tire Service Center

The tires rotation and balance service seems scammy. I had an appointment for 6:15 - an hour later they pulled the car in. They say it takes an hour to 90 mins. Nowhere in the confirmation email does it even show that - else I would plan accordingly. I showed the email to these people working - they didn’t care. They just said 30-45 mins - do you still want the service? I guess these are the times when there is no more care about customer service. This just sucks.

We've had whole set of tires changed at Costco a couple of times. And we've had great experiences at Frisco Costco's tire center over the years: from flat repair, inflation help, tire sensor replacement, regular balance & rotation, etc etc. We came to ask about one tire today, after all four tires inflated just one tire still appears a bit low on tire pressure (was at a different Costco's tire center yesterday but did not get much help at all so the tire pressure sensor came back up again). The team members at Frisco's tire center check me in quickly, and within an hour they completed the tire repair and double checked all the inflation on all tires (came in early afternoon on a weekday makes a big difference on wait time because they are usually really busy). Thank you so very much, Every

Got a flat 6:10pm, thought I was lucky to be 1.5 mi away from Costco Tire Center. Wait 15min in line to talk to customer service, 6:30pm they could not help me repair the flat because at this time they are not taking more walk ins as they had 5 cars in the bay. However, they close at 8:30pm. Could they really not help me? Don’t count on them. Edit: 6:46pm, only 2 cars left in bay, still well away from closing… hard to appreciate the customer service.

I went in for tire rotation, they suggested mew tires which I got installed (highest priced ones in stock), but they left a dark stain with their gloves on the interior headliner near the sun visors. This is the SECOND time this happened to me. It's very difficult to clean and is an eye sore.

Male staff receiving members needs good customer service training. The lady is nice, but the man, needs to be more customer friendly. Doesnt talk to you in polite way, his face and the way he talk, will not encourage you to speak up nor ask more questions. This is my 3rd time dealing with him, same attitude. Ps: the crews doing the dirty jobs outside are really kind and polite.