Costco Tire Service Center

I get all my tires from Costco! Been coming to this location for over 20 years. Always great service and tire selection. Love the nitrogen self service tire station to keep proper tire pressure 👍

Unacceptable Service and Negligence at Costco Tire Center I am writing to express my frustration and deep concern regarding my recent experience at the Costco Tire Center at the Gilbert location. As a brand new customer, I had scheduled a basic tire rotation for 5:30 PM on 08/23/2024, but what should have been a simple task turned into an ordeal of delays, incompetence, and negligence. I arrived early at 5:00 PM, only to witness several visibly upset customers complaining about long waits. I thought I might be the exception since I had an appointment, but unfortunately, that wasn’t the case. I checked back at 6:30 PM, only to be told that my car hadn’t even been pulled in yet—an hour after my scheduled appointment. Despite this, I remained patient and continued to wait and walked around th

Wow what an adventure. Just waiting to be helped took an hour. Photo was taken on a weekday evening at 6:30pm. There is only one person at the front desk. I actually timed how long it takes to help each customer: about 12 minutes per person. You can forget about appointments. They accept walk-ins ON TOP of appointments, and everybody waits in the queue on a first come first serve basis. The mechanics are great but what a major waste of time just for a simple tire rotation. I can't wait to get my own lift at home so I can do my own tire rotation.

I got a new tire around April 20, and the overall service didn't feel too bad. Then my other tire burst again, I tried to repair it in my own way, they charged me to repair the tire, and then dismantled my tire, and did a series of inspections, saying that the tire I repaired did not leak, so they did not repair it, although I did not care that they charged me more than ten dollars for labor costs, but they did nothing. Then, on the third day of repairing the car, I noticed that they should have damaged the caliper cover of my car. Although I deleted my driving recorder, I was sure that the damage was caused by them, but it seemed that they didn't want to admit it or settle the claim, even though I spent a lot of time waiting for my tire to be repaired. They didn't repair it and they check

This place SUCKS for customer service. Nobody really cares about helping until the line is out the door waited 20 minutes to talk to someone and only 2 customers in here. 💩💩💩💩 horrible Manager at this place. Just go somewhere else.