Costco Tire Service Center

First I want to start with the good in my experience. The guys working the front desk were very good and very helpful and friendly. Now that ends the good. I came to get my tire looked at that had a nail in it but was holding air under the Costco warranty. I made an appointment and showed up 15 mins early and got checked in. While working on the car the mechanic called and asked me to come to the garage since they couldn't get a socket on my wheels to remove them and asked me if I had a wheel lock to which I said "no". The mechanic showed me none of their sockets were fitting on the car. So I asked them if they had any other sockets to which they said no, so I offered to ask my brother to come with the proper socket but he would need 30 mins to get here since he was driving home from wo

HORRIBLE PLACE DO NOT WASTE YOUR TIME!!! I waited nearly 4 hours for my 4 tires to get replaced for them to say they couldnt get a lug nut off one of the tires because it was too tight. I went home with the last new tire in my trunk and took it off the "tight lug nut" with a basic impact gun?? I then brought it back with the lug nut off and waited another hour and a half!!! In total I waited 5 and a half hours out of my day to get 4 tires replaced. Unacceptable

Went for tire sensor replacement and asked for rotations as well. All they did was do the rotations….front desk then goes home and never called. Luckily Priscilla took care of me a do the sensor replacements.

Had appointment at the Oceanside Costco tire center to have 4 new tires (purchased on line from Costco) installed. My appointment was for 11 am. I waited in Costco until the job was finished at 3:45pm!!! Almost 5 hrs to replace 4 tires. When I dropped off my car, I was told it might take 1 1/2 hours to 1 3/4 hours because they were busy. Every time I inquired how much longer it would take, I was told it should be soon. But it wasn’t soon. Why do they schedule appointments when they are not prepared to do the job for hours and hours? It was outrageous. The young person at the counter (the only one manning the counter the whole day) was actually very pleasant but they couldn’t do anything about the length of time I had to wait. I will not return to this facility.

If I could leave a half star I would... Got 4 new tires not even a week ago to have my Tire Management System Sensors to go off. Upon brining the vehicle into the shop to have them take a look at it they gave me the idea that I had a nail in my tire (which I knew was not the case) or they said the sensors were going bad and needed to be replaced (hard to believe on a vehicle that was brand new in 2023). I received a call after an hour of Costco having my car that I needed to come back and discuss some things. Upon arrival I was met by the 3 gentlemen who worked there on 2/4/25 (all very nice and professional), they had my tires off the car and ready to show me that the TPMS Sensors were not broken. After consulting with the 3 men for about 10-15 minutes they kept telling me the sensors