Costco Tire Service Center

I'm glad I didn't let the negative reviews turn me away. Not only was the price great but my overall experience was great. I ordered my tires from the app and accidentally bought the wrong ones but Riley helped me return those and get the right ones. He was super friendly and very helpful. The only reason I'm leaving four stars instead of five is because they forgot(or stole) my nice aftermarket Tire stem caps and left me with generic green ones. They cost me $6 so not a big deal but still, it's not the best feeling. I'll still go back there the next time I need new tires. Well worth it!

I have never been to a tire shop in Twin Falls that was so unwelcoming and so unfriendly. It was my first time here and they stared at me like I was an alien from another planet. I simply asked if I could get a tire rotation and they were still open and this man goes oh no, we can’t do that & then proceeds to close off the entrance way with the yellow chain it was completely offensive and I hope that nobody else gets the treatment that I received today.

Took my van in for first tire rotation and balance check after buying tires 5 months prior. Drove about 15 miles and noticed shaking in steering wheel when driving 50 mph and above. Usually a sign of a tire imbalance as no shake before. Had to turn around after talking to tire center worker. Had to wait while they redid the balance. Drove home and same thing happened again, as if nothing was done. Because I don’t live in Twin and don’t trust the workers at the tire center to do the job correctly I will need to take my van to my local mechanic and pay for redoing Costco’s shoddy work. Will never buy tires from Costco Twin Falls again because their service department can’t be trusted to do their job correctly. What a waste of time.

I’m not one to leave reviews, especially poor ones, but every time I’ve visited this Costco tire center I’ve left frustrated. I bought new tires from them last fall and came in with my specifications and asked for help choosing tires. When I came in to get them installed a week later, a different sales rep told me they were too oversized for my car and asked if I really wanted them installed. When I told the rep that they had picked them out, he back tracked and said they’d be fine. Today I came in for a rotation and they called me after awhile asking me for my keys, which I had given them and they’d misplaced. It’s taken twice as long at each appointment than they’ve told me when I’ve gotten there, which is hard with a cranky toddler and thawing food.

I scheduled an appointment to get my seasonal tires changed. I had to get off work early to get to the appointment. Once I arrived I was told that they could not change my tires since they weren’t Costco tires. They said it was why they offered a cheap price. I told them I would pay more since I took off work and needed to get them swapped regardless. I had no idea about this “policy” and still they refused to offer any service or help. I also had not bought the tires since they had come with the car so I had no idea if they were Costco tires or not. In the future I will not consider buying Costco tires because they could not help me out this one time.