Crain Hyundai of Fayetteville Service

I am currently on my second Hyundai bought here and serviced here. First one a years worth of service, not really any bad experiences. Sometimes the wait for oil change can get a bit ridiculous, but I do plan ahead and have entertainment and lunch or whatever. Haven't had an unpleasant staff interaction. My reason for low rating is recently I have had a seemingly minor issue, turns out is a bigger issue. Multiple trips in, and nice enough for a loaner, but when they say days and turns out they memt more like anytime within the month, we'll get to it when we feel like it. This turns into a big issue for me, I am not making this months car payment to drive something I am not comfortable in, when this could be taken care of in two days, three days to allow extra time. My parents have had seve

Guys are cool, but they cannot figure out the issue. It's a new 2025 so I would have thought the computers (charged me for 2 hour diagnostics) would help find the issue. Not sure if that's the car's design or if the team isn't fully up to date on the tools and diagnostic procedures...but either way I will update if and when they solve it. Hopefully I don't keep getting charged more when I bring it in again for the same issue that wasn't resolved.

Very polite and helpful. Drove me home and picked me up. The whole staff are very nice . Always a pleasure, when I need my car done , coming here. Thank you . I appreciate all of you.

We needed an engine replacement for our car. Caleb informed us of our options and directed us to Chase, who was awesome through out the entire process! He always kept in touch constantly communicating with updates. This dealership really stepped up to help us in our dilemma. Thank you so much!

Communication could certainly improve but largely the issues are with Hyundai in general. Our engine was recalled but they didn't actually do anything to address the issue...just installed some software to listen and put the car into limp mode to prevent catastrophic failure. When speaking to the staff, they admitted that we're basically waiting to be left on the side of the road before Hyundai will do anything despite knowing there is a serious issue with their engines.