Crash Champions Collision Repair Richardson

I don’t do reviews ever but this experience deserves one. I picked up my Lexus after the body shop finished and first thing I noticed is the inside was dirty from people getting in and out back seat was folded down not put back. Minor stuff in my opinion usually won’t complain about that. What got me to write a review was all 3 of my mavericks hats were missing. I specifically left them in my back seat on the floor board. I went in to ask them about it and they had no answer other than that they would buy me new ones. I went home doubled checked if I didn’t have the hats at home and they weren’t at home. I emailed the main email stating that they were indeed stolen from my car and provided the links for the hats. I asked if they will buy and ship them or if they will reimburse me. No resp

Fantastic experience with Zach & team! Car looks better than before the accident! Zach went above & beyond with this repair as he kept me up to date on progress, gave me options for repair & couldn’t be more pleased with the end result. It was refreshing to deal with a company that truly puts the customer 1st, especially when having to deal with the insurance side of the equation. I would highly recommend anyone to Crash Champions as they deliver true customer service! 6/3/25 - Adding an update here as realized I had the wrong grille installed after a year of the original fix at Crash Champions. Called them up & they ordered the right grille & fixed it at no out of pocket cost even though it had been more than a year since original work completed. Mix up was due to the VIN # & vehicle

I had my Toyota Corolla bumper fixed here last year , too bad they did not put any of plastic rivet used to secure the trunk lining or other components within a car's trunk back for me. They are actually careless...

Nick was amazing! I completely drained my dad’s battery and even though he was upset , we realized there was crash champions next door. Nick helped assist my dad jumpstart the car in just a few minutes . Thank you Nick!

Staff was friendly, recieved text messages along the way, car was vacuumed out and wiped down when I returned to get it, and the car looks nice. Additionally, they were able to complete it for less than than originally quoted which was a positive. Even agreed to return the rental as I picked up my vehicle on a Saturday. However, 2 things that I had to give feedback on.....I made an appt and had to wait 25 mins to be checked in. I flew over there to honor their time since they allow for online scheduling and then waited which means I could've taken my time getting there no problem. And when receiving my car back I was told about the emailed surveys but "anything under a 10 is considered a fail so please call us first before responding on a survey if you had any issues". I don't think that