Crash Champions Collision Repair Woodstock

My vehicle was rear-ended. I wet to several local places for insurance estimates. I found that Crash Champions had a very good price, and was able to work directly with the insurance company handling the claim, saving me time and effort. They did excellent work, and delivered on the expected date. I dealt with Frank, who provided great support and repairs. He gave me updates along the way, keeping me informed. His supervisor Chip was also supportive.

I originally gave this location a 5‑star review, but I’m updating it based on my recent experience. After my car was damaged in an unexpected accident with a deer, I took it to Crash Champions for repairs. The initial work looked good, but a couple of weeks later a warning light appeared indicating a headlight malfunction. I tried multiple times to reach them—calling, leaving voicemails, visiting in person, and even submitting information through their website. Unfortunately, I never received a single response. Because of that, I had to take my car to another shop to get the issue resolved. The lack of communication and follow‑up was extremely disappointing, and it made me feel like customer care wasn’t a priority. Based on this experience, I wouldn’t return.

When I decided to take what was my 4-month old new vehicle here after a hit and run, I wasn’t sure what experience would come through as there are not many recent reviews. If you aren’t sure where to take your vehicle, I highly recommend here. The timeline was accurate, the estimate was accurate, the work was to factory appearance/match, the vehicle was returned back to me basically detailed, and I was communicated to by Jerry frequently. It is bad enough to be involved in an accident, but the team here felt competent and knowledgeable in a bad situation. I hope they also know that the small touches they do are noticed and appreciated (tire shine on sidewalls, wipe down of bondo dust from the interior, an air freshener hanging from the rear view, etc); these go a long way when Customer-ser

Completely incompetent. Total scammers. They don't understand the meaning of the words "complete estimate". I was assigned this collision repair service to receive a complete estimate for the damage on my bumper. They say they only do a "visual estimate and prices change AFTER it's on the rack". So...do a COMPLETE ESTIMATE. PUT IT ON THE RACK. No, not without getting my insurance money first?!??! SCAM!!! STAY AWAY FROM THIS PLACE!!

5 million stars, truthfully. Mechanics and body shops that are trustworthy are so hard to come by these days. Caleb, Chip, and the mechanics have gone above and beyond every step of the way. My car is back to her beautiful self ,even more so than before actually, and I am more than pleased with their level of service.