Criswell Alfa Romeo Service Department

Harry Criswell IV the service manager is an absolute gem! He makes everything so smooth and easy. Him and along with the technicians/mechanics come up with cost-friendly creative solutions. They are honest, friendly and trustworthy. I absolutely love doing business with them for my Stelvio and Guilia

Nice people and they do good work. The issue is the pricing for simple jobs. Oil changes and some engine work are priced fairly. However, $300 to replace an air filter? $990 to replace 4 spark plugs? These are simple jobs that do not require that much effort. They will bank on the fact that because you own this brand, you won't do the work yourself. Go for oil changes. But before you agree to other work, look up the actual part price from Mopar and shop around for smaller garages if you're not capable of doing the work yourself. Odds are you will find a better price.

I have been taking my Alfa 4C to Criswell since it was delivered new. They have a high degree of knowledge and skill with these unique cars, and have been the only ones who touch it, from its PDI in 2014 to its 60,000 mile (!) service. They have always done meticulous work for me. This recent visit was no exception. The car needed a careful alignment, and a mystery buzz/rattle pinpointed and fixed. The car was returned to me perfect. The alignment is dead on the numbers, with before and after readouts provided. And they expertly tracked down the rattle and eliminated it. This was the only dealer I have ever trusted with an open-ended type of troubleshooting request like this, and wow did they crush it. Yes, their prices are higher than you may find elsewhere, but in this case you get wha

Mickey Mouse operation that consistently fails to meet the level of customer service expected of a luxury car brand. Difficult to reach a service rep via telephone, almost impossible to schedule a servicing at a reasonable time, wholly overpriced for even the simplest services (even for a luxury brand), and, in less important matters, they always have an excuse as to why they can't give me my complimentary car wash. The straw that broke the camel's back, however, occurred this morning. I made an appointment over a month in advance to get my car serviced and receive a loaner car due to the time requirements of the repairs. I make my way to the dealership at 8am on a workday after having shifted multiple obligations at work, driving through 40 minutes of DC traffic in the process, only to f

The only thing I did not like is that I couldn't get my 15% off. Other than that service was wonderful