DARCARS Kia of Lanham Service Center

I have my 2023 Sportage in for service to check the hybrid system. At first, the advisor said it might take 2–3 days to run some tests. Today is the fourth day, and they still can’t figure out what’s going on. My wife has had to take three days off work because we don’t have a vehicle. Now they’re saying it could take a couple more days or even weeks, but they still have no loaner car to offer. What’s going on? Can no one fix cars at the dealership anymore?

Warning to every Kia EV9 owner (owned or lease), mine 8 months in, lease, less than 11k miles, high voltage battery fault, on dealer for more than 30 days. Spending on rental has been my biggest pain on top of my lease payment. KIA an unreasonable length of time to Kickstart the evaluation and repair. Coordination between dealer and Kia is not what I would expect at this price point. I am yet to receive a resolution to my vehicle. Wait 90 days? For a resolution?

**Absolutely Avoid This Dealership: Kia of Lanham, Maryland** I am writing this review to warn others about my incredibly negative experience with Kia of Lanham, Maryland. My car was in their possession for a staggering three weeks, and the entire ordeal was a nightmare. From the beginning, the dealership displayed a complete disregard for customer satisfaction. They misled me about the necessary repairs, provided false timelines for completion, and failed to communicate effectively throughout the process. The customer service representatives, Jazymn and Steven, were particularly deceitful, consistently lying about when my car would be ready. Even one occasion, lying about the IT outage of 2024 affected my car being seen when that happened a week after they had my car in their possession

Steven was the one in charge of my vehicle. He did a nice job and he kept me informed. He was also honest with me. I always need people to be honest. It’s a rare commodity these days.

They are the worst. The person in charge of the service center is very unprofessional. Our car has been at their service for a month and all they could say is that they can not fix it and we are welcome to pick up the car. Brand new car with 3,000 miles on it. DO NOT COME HERE!!!!!