DeCozen Chrysler Jeep Dodge RAM

Dealership tries to push you to spend money on service to the point of even arguing with you. Which I don't know if they think that will change your mind. Technicians don't know what they are doing. Avoid this dealership. Second experience with the dealerships sales and servicing department and with times were awful.

I bought a 2022 Jeep Compass from DeCozen of Verona had it for 4-5 days went to the car wash and found that 3 out of 4 tires had tears on the side walls, called DeCozen in Verona to schedule an appointment to have them checked, I also paid for the extended warranty until 2031 which was supposed to be covered from bumper to bumper.Tony from service called me and told me I needed 4 new tires, I said ok that’s what I figured,then he told me that I had to pay over $1,000 for the tires! I said I shouldn’t be responsible for the cost as I only had the Jeep for 4 days and he told me that the service manager gave me a “discounted” price😡 Anyway when I went to pick up my car there were no managers to be found at the whole dealership and I was told the managers don’t come in until around 9:30-10am i

I went to decozen because my check engine light was on. The car is under warranty still. They told me I needed a throttle and fuel service, but it didn’t sound right. I called my mechanic and he agreed that this type of service doesn’t need to be done on this new of a car and that shouldn’t be causing the check engine light to go off. He told me to take it to another dealership which I did and it was simply a sensor that needed to be replaced, which was under warranty. If I had listened to Decozen , I would’ve spent $750 on getting this done and it didn’t need to which was obviously an upsell. I’m very disappointed in the service and will never take my car back there or trust them. Another Jeep dealership handled the problem within hours And cost me zero dollars. If this was not under wa

A couple of years ago when this new service manager started, I brought My car here for a recall that was supposed to be free. The service manager made me pay and I ended up getting reimbursed by Dodge corporate. I only use this location for parts and that’s it because it really sucks. I came in to purchase something And I asked the service manager if they participate in Enterprise Fleet. He says yes and this location shows up in the Fleet mobile app. Told him I would bring my work vehicle for repair through that program. I come back with my work vehicle yesterday. He looks like he wants to hide behind his desk. He never wants to work or talk. He acts like he never told me that and then he says what truck do you drive for work? I told him a Ford and he says we don’t service Ford here unles

I had such a concerning experience at this dealership. Unethical is an understatement. All the way from the CEO, Michael Cerino to sales staff. We should have known though- they have the worst reviews in all NY and NJ. ** From the beginning, John Bowler was dismissive- telling my husband he would need to put down a $1,000 deposit just to test drive the vehicle and do credit run so they could "give me the numbers." When I expressed surprise, I was told-verbatim-that it was going to "TAKE A LOT OF WORK" which is why the deposit was required. What?!? This made no sense, sounded ludicrous- so we declined. We said we would come back the next day, so they finally agreed to run numbers without the deposit. At that point, Mac in finance who is really Michael Cerino Decozen CEO!! told us we had