Dekalb Auto Salvage

Horrible customer service the female receptionist is rude and lacks professionalism. My husband and I bought a transmission from them. They agreed to deliver it the next day. My husband called to make sure it would be delivered as planned. Instead of checking if everything was in place, she responded with a condescending tone saying if it’s on the schedule it’ll be delivered. The transmission was damaged!!! And DIDNT GET DELIVERED! We did NOT get notified by her. The shop called and notified us it wasn’t there. Now our repair will be delayed and we will have to come out of pocket more for a rental. 😡BAD BUSINESS NO PROFESSIONALISM NO ACCOUNTABILITY they also have not offered any discount for their discrepancy!

Worst customer service I’ve dealt with in a long time. Women who’s operating the phone wouldn’t even care to listen to the stock # for a part and just mocked me for asking a question. Terrible and rude.

Horrible costumer service, old looking white lady was rude! sold me a bad part and when i go to get a refund or work something out i was cussed out by SHOZAD saying part is good and i dont know what im talking about, they also lie abt testing part too, hope no one goes there to buy anything

Husband and I went to this location to get a wheel today. Unfortunately this location did not have what we were looking for. However, they did not end it there. The nice woman there was quick to assist further by contacting another location. She was quick to provide us with confirmation they had what we needed. Thanks for providing a smooth and great experience. I recommend stopping in and checking DeKalb Auto Salvage. They will provide that "writing will make it happen" customer service!

I find this business to be extremely misleading and the costumer service was very poor not willing to help not to mention disrespectful when asked to resolve issues. I would not recommend you will be disappointed if you do business with them.