Diamond State Mobile Detailing

Some of the worst Customer Service I've ever experienced My wife wanted to do something nice for me and we agreed to splurge and have the interior of my truck detailed. She did a quick google search and found Diamond State Detailing close by with stellar reviews. After speaking with them, they agreed to work us in on a Tuesday morning if we delivered the truck to their Wedington Drive office. $250 for a full INTERIOR ONLY detail. This was more than I was comfortable spending, but again, we were splurging and DSD's reviews gave me confidence we would get what we paid for. Drop off went smooth. The receiving employee helped provide directions through the storage units to their bay and met my wife out front. The employee did ask how long they could keep the truck, if they could keep it over

I was honestly expecting a much more thorough job for an interior cleaning. Several areas were clearly not wiped down properly, and it looks like the detail was rushed or incomplete. The center console and gear shift area still have visible dust, grime, and buildup in the corners and edges. Those are high-touch spots that should’ve been completely cleaned and wiped. On top of that, the sides of the driver seats don’t appear to have been fully shampooed — there is still noticeable dirt and staining along the seat edges, which should not be left behind after a proper interior service. I’m sharing photos as evidence because the unfinished areas are easy to spot. Overall, the interior was not cleaned to the level that was advertised or expected. Really disappointed and hoping this can be a

I reached out to Diamond State Mobile Detailing to get a quote for my car and just wanted to say their customer service was genuinely great. As soon as I submitted the inquiry, they called me and were able to get me scheduled ASAP. Super responsive, super kind, and easy to talk to. The guy even set up a follow-up call to check in and literally called right on the dot! I ended up not moving forward, but that was completely on me. If I had the extra cash at the moment, I would’ve absolutely booked. They were professional, communicative, and made the whole process easy. I definitely felt taken care of. TL;DR: Didn’t book because of my budget, not because of them. Customer service was 10/10 and I’d use them in the future.

Cale is good at saying sorry but bad at doing his job. His "new" guy missed lot of spots and had to came back again to clean it up. Still couldn't clean some spots and declared those as "not cleanable". He agreed at one point that his guy is new and didn't do a good job missing so many spots. but I think my constant criticism disappointed him more and he left yelling at me. The photos taken after the cleaning.

This was my first time using diamond state detailing. Cale got me scheduled quickly, showed up promptly and did a fantastic job on my vehicle! Highly recommend! Love supporting hard working, local people.