Diehl Automotive Group of Massillon

I just bought a new Crosstrek from Diehl Subaru, and Debby Knight was fantastic! She was so helpful, walked me through all the features, and made sure I got a great deal with extra perks and merch. Debby made the whole process easy and enjoyable. Highly recommend her if you’re shopping for a Subaru!

My wife and I had a great experience at Diehl Auto Group in Massillon, OH. We met a great salesman (Micko Snowden) on November 1st. My wife had totaled her Hyundai Tucson (actually a large buck totaled it). We drove some cars that we were interested in, but we didn’t have any luck. Micko kept in touch with us as we made a couple trips back to Massillon and other dealers in Ohio and Pennsylvania . Finally on November 19th we found a very nice used Highlander. Micko had it ready for us to test drive. He and Victor worked up the financing. Then to top it off since both my wife and I drove different vehicles to Diehl, and we weren’t trading anything in, he offered to deliver it the next day to my wife’s work (45 minutes away). I dropped her off at work in the morning and Micko delivered her ne

Update: we’ve just learned that this car needs ANOTHER new transmission! Beware! These folks are disorganized, unhelpful and do not take care of their customers! We purchased a used car last year with an extended warranty. They had to replace the transmission this Spring. $6k…covered by warranty. Turns out, it was not a new transmission and the torque something or other is bad in the “new”transmission. When we called to get info about the parts they said they have No Record of ever working on our car! The invoice they submitted to warranty company…no part numbers, etc. SO DISAPPOINTED!!

We came in from out of town with our 2023 Honda passport with a warning light. Was told that they were busy and probably wouldn’t have time to get to us. So we jumped back in our Honda and drove up to Serra Honda in Arlington rd. They were happy to greet us. Took our vehicle and said they would do all they could do to get us back on the road. Stay clear of Honda of Massillon I would not recommend them.

Josh helped me navigate through purchasing a new vehicle! I was pretty stressed out and he was so kind and helpful! It was such an easy process and the finance department was great to work with as well! I’d 10/10 recommend!