Direct Auto Insurance

They canceled my policy and didn’t even bother to send me an email until I called. I had just happened to look at the app and it said cancellation so I called and I spoke to multiple representatives. I called ADOT and verified my drivers license was valid they were saying that my drivers license got kicked back from the. Once I called the Arizona Department of motor vehicles and verified in fact my license was valid. I sent it over to the email. Everything was good on my end. They sure did take the money out of my account so now I have to wait 7 to 10 business days to get my refund. I would not recommend this company. I can only Imagine the nightmare someone would go through If they got in an accident and their lack of due diligence. Very disappointed with this company very glad I’m no lon

I had a fantastic experience working with Cassandra Esparza at Direct Auto Insurance. From the moment we started, she was professional, knowledgeable, and genuinely helpful. Cassandra made the entire process quick and easy, answering all my questions and making sure I understood my options. She went above and beyond to get me the best coverage at a great rate. I truly appreciate her patience and the way she made the experience feel personal. Highly recommend working with her!

I had a great experience working with Cassandra Esparza at Direct Auto in Arlington. She was incredibly helpful in finding me the cheapest price possible, and she made sure I received multiple discounts as well. Cassandra was soft-spoken, kind, and professional, making the whole process feel smooth and stress-free. She also made the conversation personal and relatable, which made me feel comfortable and valued as a customer. Highly recommend reaching out to her if you’re looking for great service and great rates! Thank you Cassandra!

Rachel in Alice TX helped me get my car insurance & she is the absolute best! She explained everything for me, answered all my questions & was so patient & kind to me! We need more Rachel’s on this world. I appreciate her so much! I suggest giving her a raise or a higher position! Ok I’ll stop. But seriously though! ♥️♥️

Did s good job have knowledge about the insurance companies and we both interacted with each other and gave me just what I was looking for as when SSI goes up so does insurance premiums it's a trade off lol