Dollar Car Rental - Albuquerque International Airport

This is the worst car rental experience I have ever had. They were understaffed and did not have enough cars for the people who reserved and paid in advance. I booked through Priceline and had to wait about an hour before a car was available to me. This is such a poorly managed business, it's outrageous. Why would you book cars and take people's money when you don't even have the vehicles available?

We have already waited 15 minutes and there are still 15 people in line. The employee seems oblivious and unconcerned. He's having a great time chatting. Never doing this again.

We rented a Nissan Versa here for our week-long visit to New Mexico. The check in went very quickly, the staff was knowledgeable and helpful. The same when we returned the vehicle. The car had excellent fuel economy. Our only concern was the way the engine revved whole going uphill over 60 mph. We had no problems at all with the vehicle or any of our experience with this car rental agency.

The Kia Niro we rented was the vehicle we had requested. It was new, clean, and comfortable. The cost of the rental with drop off (Albuquerque) different than pickup (Phoenix) was half the other vendors! The only negative was a very long queue at the pickup counter in Phoenix. We had with us our insurance company and credit card coverage documents and so got no pressure to accept the insurance. All in all an excellent rental.

DO NOT use Dollar, Hertz or Thrifty car rental. They are an unethical business running scams for commission upcharges. They were willing to Endanger myself and 9 yo granddaughter by forcing us to take an all electric car into a rural area that they knew had no charging stations (even worse with them knowing a bad weather was forcasted) if I did not pay a hefty daily upcharge for a vehicle that could run on gas. This was in Albuquerque, NM. I had prebooked managers choice and they would not honor the prearranged price though they did have other vehicles available. I was told I could either pay it or leave. This is second time this chain has cheated me with another occurrence at Knoxville, TN when I had prebooked through a third party. It was almost midnight and many people were trying