Dollar Car Rental - Memphis International Airport

It was a horrible experience. I waited almost two hours to receive a vehicle I did not reserve. I reserved a full size car and received a midsize car. The car was dirty inside and out. It was terrible. Only one person was working the rentals. It was just terrible. Never again. It was mid every where and it was shaking. I ended up taking the car back before I left the airport. The car I received was a midsize car and I was charged for a full size car. I would never encourage anyone to use Dollar Rental. . The service and cars are not even worth a Dollar!!!!

Horrible service and horrible upkeep of vehicles out of the Memphis Airport division. I was given a vehicle that had a dry rotted tire and I experienced a blowout on the highway. I was charged for it and treated very rudely. This place has 0 accountability. Picked the car up around 10am on Friday and this happened Saturday around 5pm. I was told that I was responsible to inspect the vehicle….

I've been waiting 2 hours to pick up a car that I reserved and paid for in advance. Non-refundable. They have no idea when they're even going to have cars, not even a time estimation. Well, they estimated 30 minutes 2 hours ago. Meanwhile Enterprise right across the parking lot is overflowing with cars.

THIS IS THE SECOND AND LAST TIME I WILL HE USING DOLLAR TO RESERVED A VEHICLE AT THE MEMPHIS AIRPORT. THE FIRST TIME THE PICKUP TIME WAS SO LONG. WHY SET A TIME FOR PICKUP IF "DOLLAR IS NOT GOING TO HONOR YOUR RESERVATION., THE SECOND TIME I BOOKED, 9/16/25. was for a GIRL TRIP !! THE VEHICLE I BOOKED WAS NOT AVAILABLE WHEN I ARRIVED TO PICK IT UP. SO THE GUY OFFER TO UPGRADE SINCE HE DIDNT HAVE WHAT I RESERVED. WELL ONCE HE FINISH PAPER WORK ON THE UPGRADE VEHICLE. HE SENT ME TO SPACE 5 WHERE THEIR WAS "NO"" CAR.. HOW YOU DONT KNOW WHAT IN THE GARAGE TO BE RENTED OUT. BUT ANYWAY.. I RECEIVED A DIFFERENT VEHICLE THAN WHAT I RESERVED. A SMALL 2025 JEEP COMPASS. THAT HAD DAMAGE TO THE BACK BUMPER. I ASK IF HE WOULD ADJUST THE PRICE. HE SAID NO.. THE PRICE WASNT ADJUSTED.SO NOT ONLY DIDN

Extremely disappointed. Worse car rental experience I have ever had. No oil nor coolant was in the car. Not to mention low tire pressure warning came on as well. Had to purchase oil, coolant and add air to the tires. Agent at the counter lied to me that the car was ok to drive. He stated the warning was Dollar way of knowing that it was time to change the oil. Sad!!!!!