Doral Acura Service Center

Today I brought my car in for maintenance service. Unfortunately, I didn’t feel comfortable with the overall customer experience. The attention and communication felt very transactional, and I believe there was a lack of customer guidance throughout the process. I would have appreciated a more service-oriented approach, especially when reviewing the diagnosis and explaining the work being done on the vehicle. Additionally, the waiting time was extremely long, which made the experience even less pleasant. Overall, I did not feel satisfied or comfortable with the service provided. I hope management can review these aspects and focus on improving customer care, communication, and the waiting experience for clients.

This is my 2nd time servicing my 2001 Acura CL at this dealer. Sebastyan is truly efficient, professional and by far the example of what customer service entails. If you're in the area and need your car serviced, this is the place to have those services rendered. A peerless experience across the board!

I’ve had an excellent experience with Doral Acura Service. The staff is professional, friendly, and truly goes above and beyond to make sure everything is handled the right way. From the moment I arrived, I was greeted promptly and treated with respect. The advisors clearly explained the work being done, provided updates, and delivered the car back on time. The service itself was thorough and efficient, and they made sure I was comfortable with every detail. Pricing was fair, and I really appreciated the transparency throughout the process. It’s refreshing to work with a service department that values honesty and customer satisfaction. I highly recommend Doral Acura Service for anyone looking for reliable and professional care for their vehicle.

This guy has the worse customer service ever!! What a rude and unkind person. I have to deal with him the last two times i went there to get maintenance on my car. 👎👎👎👎👎👎👎👎👎

We had a great experience with our service advisor Juan D’Eramo he was very knowledgeable, helpful and above all a professional friendly individual