Downtown Garage & Auto Body

Old-fashioned customer service DOES exist, and you can find it here. You won't walk in and face silent people looking down - you will be seen and greeted here! They actually show they care for customers. Location: easy to find, ample parking, easy to get in/out. Appointments: simply call and a human answers! Not only that, but they are all extremely friendly and polite! Easy to book appointments, lots of time blocks, they'll work with your needs. Estimates: super quick and easy! They were so polite, friendly, and informative. During my original estimate, they explained what they could see and that, once they pulled everything open, they may find more damage. They did, but I was updated immediately as was my insurer. I got no impression whatsoever that they were looking for something extra

The ladies in the front are AMAZING, very down to earth and personable. I wasn’t able to pick my car up for a week after it was repaired and they were very understanding and helpful. I like the extra touch of receiving a text from Javier when my car was going into the paint shop. When I came to pick up my car Javier came out and introduced himself and spoke with me about my car. The entire experience was wonderful and I had no doubt it would be. 30 years ago I had an accident and Downtown Garage repaired my car, my experience back then is why I chose them.

I would like to sincerely thank Wendy at Downtown Auto for her true professionalism throughout the entire process. She consistently kept me informed and up to date regarding my car repairs, making sure I was always in the loop. Wendy handled all communication with the insurance company, which took a huge weight off my shoulders. Her organization, clear communication, and attention to detail truly kept my mind at ease during what could have been a stressful situation. I greatly appreciate her dedication and outstanding customer service. Geneva

This is my second time at Downtown Garage and they are fabulous! The office staff is very friendly and helpful. Brad did my estimate and really knows his stuff. He was dead on and I appreciate that more than anything. This will always be where I take my car for any damage. They are honest and do great work!

Owning a White Dodge Durango means driving a vehicle that looks like a high-speed stormtrooper. It’s bold, it’s bright, and it’s very, very obvious when you accidentally try to merge with a galvanized steel guardrail. I turned the entire passenger side of my "White Knuckle" paint job into a 6-foot long charcoal drawing. I was convinced my Durango was destined to spend the rest of its life looking like a giant, angry refrigerator that had been attacked by a grizzly bear. I brought it to Downtown Garage, and honestly, I expected a lecture. Instead, the manager looked at the jagged metal swirls and the missing trim pieces and simply said, "The guardrail always wins the first round. We’re here for the rematch." White is a tricky color. Too yellow and it looks like old teeth; too blue and it