Dustin's Auto Repair

I have always been weary of mechanics, honesty is not standard with everyone in this industry. I had a head gasket go in my truck and Dustin’s automotive diagnosed it correctly and gave me a VERY fair deal. I would recommend this shop to anybody I know.

I really hate to write this review. I’ve been using Dustin’s Automotive for years and had always considered Dustin a friend. I recently took my son’s Volkswagen Golf there for a clutch repair. The car already had an aftermarket clutch installed, and his staff agreed that my son could provide the replacement parts while they handled the installation. There was no paperwork or contract signed, and during their test drive, the vehicle stopped running. They towed it back to their shop and told me to come pick it up. Despite the issue occurring on their test drive, they charged me full labor and refused to even look into the problem unless I paid the same labor charge again. I had to have the car towed to another shop and repaired at my own expense. I tried to reach a reasonable solution with

We were out of town and had a Truck issue and Dustin’s was able to help same day. Very, very trust worthy and honest team. Wouldn’t even let us tip. Would recommend them for all mechanic work in Reno. Thanks guys.

Another car shop (equality automotive) handed my car back after an almost $800 “fix”on my ac, but they improperly diagnosed the problem and when I went back, to fix what wasn’t fixed, (ac still didn’t work) they said I needed a new compressor (almost 1400, and denied that they “should have” been able to catch any other problems when they diagnosed it just a couple of months ago. It was even still cold outside. I was not using the AC. I think it worked five days or so before it crapped out again, making the same noise it made before I took it in to fix it.) . Equality said nothing about the lines or any leakage outside of what they said was a condenser leak.which might have just been the line leak. Anyway, Dustins said that there was old dust, that the leak was pretty old . EQUALITY auto

I recently had an extremely disappointing experience at Dustin auto. Due to their lack of experienced technicians and poor management, my tire was cross-threaded three times in a row. This repeated issue not only wasted my time but also caused significant frustration and inconvenience. To make matters worse, instead of taking responsibility for their repeated mistakes, the owner and staff tried to shift the blame onto another shop's technician, accusing them of lacking experience. This unprofessional behavior and refusal to acknowledge their own shortcomings are unacceptable. I would strongly advise anyone considering using Dustin auto princeton to look elsewhere. Proper training and accountability are crucial in this industry, and unfortunately, this shop fails on both counts.