East End Motor Co. Inc.

These people have no idea what they are doing. After a simple oil change my car had 4 oil leaks after 24 hours. Broken oil filter and cracked housing. Gave a terrible explanation. After replacing break pads and rotors they managed to break the emergency brake holder, and the rear axel was making this clicking sound that is impossible to ignore, but they thought I wouldn’t notice. It’s a total embarrassment. I am never bringing my car here again.

I booked an appointment to get an alignment done and I was told it was going to be a week out, and to bring my car by around 7 or 8 am. I got there at 8 and they asked if I was going to pick the car up later. Unfortunately my ride fell through and I was stuck with my toddler and no way to get back home to wait. I asked them how long it would take and was told there was already a car on the lift and it would be a couple hours until they could get to me. I was then told they would give me a call when they were almost finished up with the other vehicle and I could just come back. I told them I would be in the area and I was going to take my son to the park and confirmed they had my correct phone number. I waited 4-5 hours at the park with my cranky toddler and never received a phone call. Eve

I had a appointment for today 11/12/25 for a diagnostic and to get my brakes checked I literally dropped my vehicle off the evening before 11/11/25 I was told my vehicle would be ready by the end of the day and I would be given a phone call with diagnostic results I decided at 2pm today to call because I haven’t heard anything and was told they haven’t even pulled my car in bay that it would likely be next business day before they pulled it in Like what is use of giving people appointments if you’re not going to do your job in maintaining the set appointment!? Very unprofessional and unacceptable!

We have used East End for years they have always treated us well and taken great care of our vehicles.

Had some roadside trouble and got prompt service despite them being completely busy. I asked for a tire patch for what ended up being a nail to get me to a warrantied center where I got the tire. Later same day, I got to the center and was told East End patched so well that nothing further was necessary in terms of repair. As a vet, they were so kind to me. Thanks again East End Motor Co. Inc!