Ed's Auto Truck Repair

The wait time is long and there's a reason why you all going there cause Uncle's service is EXCELLENT and he'll save you money IYKYK. The hours might not be accurate and the line will be long but BE PATIENT cause it's only Uncle. The area is old and run downed with some homelessness so don't be alarmed cause they don't bother. Bottom line if you have patience, need to get your service done, and don't want to pay a lot, this is the place.

DO NOT SHOW UP AT 1000! Place didn't open up until 1300. If you're impatient- not for you. Line was slow. Overall, kind people- just takes a lot of time out of your day. EDIT: I came back, 1345 was opening time. I would suggest coming 1300-1400, depending what order you want to be in line. There will be a bunch of cars waiting already at 1300.

Customer service is a huge problem here, lady gave the ugliest attitude towards my husband, because he asked "ETA on Ed's (License to do the safty check) arrival. Waiting FIVE hours in line is ridiculous. We live in nanakuli and shouldnt have to drive into waianae or kapolei to do our safty. We've been doing business here for more than 5yrs and never ever had any problems til today. Besides the others, that lady is very UN-PROFESSIONAL. We understand he has his personal life, we do as well, and we have things to do. We work every single day with no days off, and when we do have a day off we have to get other things done such as Safety, Reg and all that wonderful things. Don't waste our time, and we will continue to do business with you. Also when asked ETA please be respectful 🙏 we don't d

Ok, so I don’t think they are bad people at all, as I’ve come here several times and received honest and caring service however, after setting a 10 o'clock appointment for a safety inspection and waiting literally 4 hours with a 2 yr old in the car, they had 0 communication. When you wait for even 30 minutes with an appointment, all the people on the line with confirmed appointments should be told, I’m sorry, he’s running late and given a time update. You shouldn’t have to keep calling the shop or going to the front of the line to ask how much longer after 2 hours on a Saturday, with an appointment. I felt guilty even saying something and was just told I can wait. There was no, I’m sorry and explanation of the wait, which goes a long way. I can understand an emergency or just being late by

I’ve been going to Uncle ED’s for the past 10 years & NEVER HAVE I/WE EVER Got any bad experiences . For those that give uncle ED’s bad reviews are only saying/giving what others wanna hear or cause “THEY’RE TOO IMPATIENT FOR WAIT .” If you were a one man/woman person , running a business ; Y’ALL won’t get anywhere in life with ya’ impatient/smart attitude . But uncle ED ; you keep doing YOU , ALWAYS ! 🙌