Elite Towing & Transport Inc

0 stars. Im never using this service again. EVER! The woman Jamie at night told me she couldn't have someone move my equipment at night. That wasn't true. I asked to make payment over the phone. She said that's not possible, I have to make payment with the driver. Once delivered to the destination, I'm told by the driver, that he doesn't have a card machine. I told him all I have is my business card as it's a business expense. So I call Jamie again, who tells me that "card payment is a CONVENIENCE and he doesn't have a reader so that I'll have to figure it out" and threatened to "take my equipment to their office until I can pay cash." After going back and forth, there's a link that magically appears that I can pay by card with. Why she had to be so difficult instead of trying to help is

I broke down on the LIE in November. AAA mistakenly said they couldn't pick up on the LIE, so Highway Patrol called a tow. Phil was the tow operator who came. No one has ever taken as good care of a car of mine. He wrapped each rim in a cloth before inserting the tie down straps so they wouldn't get scratched. He also wrapped the winch cable is his rain gear so it wouldn't damage the front air dam. I was so impressed with his attention to detail and expertise. The price was high but AAA reimbursed me for most of it. What a great experience in the middle of an unfortunate situation. Five stars.

I wish I could give this company zero stars. They are unprofessional and unethical. They were assigned to tow my car by the dealership because I had a blown tire. My case was assigned to them at 7am. I got a message stating they would get to me in 1hr 15 min to 1hr 45 min. I waited and no one arrived. I contacted Elite and was told someone is on their way and should arrive in 45 minutes. I waited again. No one showed up. I called again and they said my car is next to be picked up and it should be another 30 minutes, again, no one showed up. This went on for over 4 hours before they told me they are still waiting for a tow truck to become available. The receptionist was extremely unprofessional. I decided to cancel and have roadside assistance assign my case to another tow company.Based on

This was an insurance towing for an accident and they are really efficient and timely. My tow guy was José. He is so helpful and knowledgeable. He didn’t make me feel weird or anything. He has amazing customer service, capabilities, and all-around good energy. I’m so thankful he was my tow guy. If anyone needs a tow, ask for him. You won’t be disappointed.

This tow company caused me a huge amount of unnecessary stress during an already difficult time after an accident. I had trouble retrieving my personal belongings and important documents from my own vehicle, which should never be an issue. The receptionist, Jamie, was extremely rude and unprofessional. The way I was spoken to made me feel like I had to beg for help instead of being treated like a customer. What makes this even more disappointing is that this company was recommended by the police, so I expected professionalism and basic compassion. Unfortunately, that was not my experience. I would not recommend this company. By all means if you can get your own tow through insurance or any where else please do , if car is drivable drive it yourself ! Closed on the weekend for those affecte