Elliott's Purcell Automotive

I wish I could give Purcell Auto 10 stars! We had a couple of cars that we got new tires on, an F-350 long bed dually and a Dodge Grand Caravan. Took the truck in first. At the end of the day when I picked it up I was told that the tires were straight and no work needed to be done. I was charged a much lower inspection fee since they checked all of the connections and everything in the front end. The same thing happened with the Grand Caravan. I was told that all four wheels were almost perfectly true and once again I was charged a much lower inspection fee since they didn't have to do any work on it. When is the last time you heard of a business, especially an automotive repair business, with such integrity, honesty and morals? We literally will never take our cars anywhere else but P

Great placed treated me like family there were closing and still helped me could’ve left me stranded I was on the way to Dallas from okc wouldn’t have made it without them basically did it for little to nothing felt like I was his nephew!!!!! Got me back on the road in 25 minutes

I’ve used this place in the past and always had a great experience. Which is why for the last 5 years I’ve been a returning customer. Sadly the sadly may most recent experience has proved to me that once you make a name and get that city *fleet* contract, your loyal customers no longer matter. I scheduled an appointment to drop my car off to be diagnosed on December 28th 2023. After 2 weeks we called, he was so busy with cruisers to diagnose. Another 2 weeks, same thing. We went to the shop so we could check the progress in person on February 18th. He told us the problem, how much it would be and asked if we wanted to move forward. We said yes. He told us 3-6 weeks for parts but that once the parts came in he would set the appointment and my car would be the priority. We called May 1st-ish

I was driving to OKC from Dallas when my car started malfunctioning on I35. I’m so happy I found this place! Robby helped me calm down, took a look at my car, and walked me through the issue and how he was going to fix it. They worked fast too! I was in and out within 45 minutes. Prices were really reasonable and he gave me clear instructions for when I got home. If it weren’t for Robby and his team, I would’ve been stranded during a holiday weekend.

Great customer service. They helped me with fixing my truck and did a fantastic job. I will definitely be a returning customer.