Elmhurst Auto Group

I want to show you the car that was given to me after the service!!! The DVR was hanging disconnected, the driver's seat was broken, the bottom panel was not closed and not connected, there was still a piece of some plastic on the hood, probably also broken, and there was a dent on the side near the door, there was spilled coffee in the cup holder, I left it in good condition, I'm not saying that mine was that clean, but I watch for spilled coffee, and I had my own scratches and dents, but I didn't think that they would do anything else to me at the service. If they also changed the engine like that, then I don't know how long I will be able to drive it. I paid $70,000 for it. They said they would fix everything on Friday, then they called me back that they would give it back on Monday, no

Came to get service and look at inventory. Very professional

Came here to get the recalls done on my car. They gave me a loaner for the day since it would be several hours. They did a once over which was nice but tried to sell me many additional services. I don't think any were totally unwarranted but I did not bring my car in for that! The lady who helped me was so nice, she called me back so many times to help answer questions.

About a year ago, I had a multi-point inspection at this dealership. After that, I discovered that my cabin air filter cover was missing—apparently, they forgot to put it back (since no one else has ever touched it). Now they want $75 to return something they themselves lost (or took). They refuse to give it back for free because my last visit was “too long ago.” Well, of course! How often do you check your glovebox to make sure your cabin filter cover hasn’t mysteriously disappeared after a visit to an official Toyota service center? I didn’t notice it right away either. But that doesn’t change the fact that they were the only ones who had access to it between these two visits. Also, just to mention—this dealership charges $130 for a $3 light bulb, which is typical for a dealership. But

These guys had a part listed on Amazon for twice the instore price...The reason I'm given y'all 5 star is the good customer service from the guy at parts and services.