Enterprise Rent-A-Car

To whom ever wants to rent a car, beware of Enterprise. Had a car reserved and after having someone drive me 45 minutes to pick it up I was told my reservation had been cancelled. Of course they informed me hat they tried to call but my number was invalid (of which is not true) they also said they tried to email me. There again not true because I can check in spam, trash and inbox. So my advise is to look elsewhere for a more reliable company.

I experienced poor customer service today. After spending top dollar on a long term rental, of a luxury SUV in another state. Visiting Asheville are, I suffered a flat tire. ENTERPRISE ROAD ASST, wanted to charge $68... i used my own AAA...Then had to take car with donut spare to closest Enterprise counter at AVL...It took too long to process and then they gave me a tiny compact SUV, I'm 6'4 , now I must finish out my rental in this small compact SUV. that has minimal horsepower to get me thru the mountains to home. Like it's my fault , the sidewall blew out.... I'm going to complain everywhere and switch to AARP/Avis..

Peculiar situation but not a fan of this Enterprise: Had a not so great experience renting here through my health agency. I’m a physician who serves the local community. I’m sitting outside this building in the freezing cold as i write this. The company I work for rented a vehicle from them on my behalf because I drive a lot to perform house calls for patients often in distant areas of rural western NC. The reservation was for 30 days. The first vehicle I got from them was a Chevy Malibu. The employee who gave me this car was super cool, recognized that I probably would not fit in the economy sized vehicle that was reserved by my company (I’m a tall person), and let me drive a full size sedan which was great except for one problem: there was no spare tire or jack in the trunk.. This was

Welcome to the Tunnel Rd Enterprise where if you attempt to call the location you get a message that the "user has not set up a voice-mail. Then you enter the empty lobby and have the branch manager JD say that they were "swamped" and that is why they didn't answer the phone. After some back and forth I told my wife, I'll let you handle this, and JD smartly said, " I think that's the best idea" I told him not to push my buttons and his response was to refuse to rent to us. Went to Patton avenue and easily made the arrangements I needed for a vehicle, but I will be referring this incident to USAA and recommending that they don't use this location. JD is a problem.

JD took such good care of us when we checked our car back in today. This branch shows excellent customer service. I've been renting 2-4 times a year for 17 years at this branch and am thankful for the kindness and professionalism.